General FAQs

What is the best way to schedule an appointment?

All clients are welcome to call or text us at 310-438-0575 to schedule appointments or for further inquiries. You may also schedule appointments yourself using our online booking software, Vagaro, which can be found by clicking the “Book Appointment” button at the top of this page. For all waxing services, clients do need to call or text to book. For permanent makeup services, it is also best to call or text so that we can discuss what you are looking for, if you are a good candidate for permanent makeup, and if you want to schedule an in-person consultation.

Where is Swoon Lashes located?

We are located at 210 Avenue I, Suite F in Redondo Beach, California 90277 in the heart of the Riviera Village. We are an upstairs suite, right above Study Hut Tutoring. There is metered parking right out front.

What is the cancelation policy?

We understand that last-minute things come up. However, we respectfully request at least 18 hours notice should you need to cancel or reschedule your scheduled appointment. Changes made within 18 hours’ will be charged 50% of the service price. No-show appointments and late cancellations (made within 2 hours of appointment time) will be charged 100% of the service price. Credit cards on file are required for booking appointments, however, nothing will be charged until after your service or in the circumstances noted above. We have a no refund policy, however, we'll do our very best to ensure that you're happy with your service!

Lash FAQs

What are lash extensions and how are they applied?

Eyelash extensions are individual faux-mink lashes applied directly to a single natural lash. The faux lashes are applied with a safe professional-grade glue that is waterproof and specially made for use around the eyes (though the glue will never touch your skin). Afterward, you will be left with a beautiful full set of eyelashes, giving you a stunning no-makeup, make-up look with smudge-proof, water-proof lashes.

Will lash extensions damage my natural lashes?

Lash extensions will not damage your natural lashes when applied properly. We strive to maintain the integrity of your natural lashes, so faux lashes should not be a "one-size" fits all. We take into consideration the weight, length, and thickness of both your natural lash and the faux lash to ensure the proper application and health of your lashes.

How often will I need a lash fill?

Everyone is different, but on average, we shed 1-5 natural lashes a day. Maintaining your new lashes with fills every 2-4 weeks will ensure beautiful long-lasting results. A full-set without fills will last for as long as your natural lash cycle, usually about 4-6 weeks.

How do I prepare for my lash appointment?

Please come to your appointment ready to relax, with clean, makeup-free, ready-to-lash eyelashes. Contacts will need to be removed before service.

What are the after-care expectations for lash extensions?

Please avoid getting the lashes wet for 12-24 hours, especially avoid any hot, long, and/or steamy showers, saunas, hot tubs, workouts (hot yoga), etc. for the first 24 hours.

How do I keep my lashes well maintained?

Brush your lashes 1-3 times a day to keep them in the correct position. Avoid playing with or rubbing/tugging/pulling on your lashes as this can cause them to fall out prematurely and cause breakage of your natural lashes. If you sleep with an eye mask, choose a lash-extension-safe eye mask to avoid the rubbing and potential breakage caused by a traditional sleep eye mask. Avoid any oil-based face products as this weakens the bonds in the glue and can cause fallout. Use lint-free face and/or makeup wipes. It is also best to wash your lashes at least once a day. You may do so with a foaming lash extension cleanser and a soft cleansing brush to gently remove any oils that build up from the eyelids in the space between the extension and the eyelid. We have lash-safe sleep masks, oil-free & lash extension-safe cleansers/make-up removers, and cleaning brushes available for purchase in the salon!

Can I wear makeup with lash extensions?

Yes! Although you should not use traditional mascaras as they tend to be oil-based, which will weaken the bonds in the lash glue and may cause premature fallout. Instead, if you choose to use mascara, use an extension-safe mascara, which can be purchased in our salon. Also, avoid the use of an eyelash curler. Use lint-free face/makeup wipes to remove makeup and do so gently. Avoid oil-based face cleansers and face products. We have extension-safe cleansers/make-up removers and lash extension cleaning brushes available for purchase in our salon.